diff --git a/internal/forgejo/client_test.go b/internal/forgejo/client_test.go
index 984f2d5..8f3e441 100644
--- a/internal/forgejo/client_test.go
+++ b/internal/forgejo/client_test.go
@@ -233,6 +233,26 @@ func TestStripCommentFooter_MultipleFooters(t *testing.T) {
 	}
 }
 
+func TestStripCommentFooter_SubmittedByNameAndEmail(t *testing.T) {
+	body, attribution := StripCommentFooter("Description\n\n---\n*Submitted by: John Doe <user@example.com>*")
+	if body != "Description" {
+		t.Errorf("expected body %q, got %q", "Description", body)
+	}
+	if attribution != "John Doe <user@example.com>" {
+		t.Errorf("expected attribution %q, got %q", "John Doe <user@example.com>", attribution)
+	}
+}
+
+func TestStripCommentFooter_CustomerCommentByNameAndEmail(t *testing.T) {
+	body, attribution := StripCommentFooter("Reply\n\n---\n*Customer comment by: Alice Smith <alice@corp.com>*")
+	if body != "Reply" {
+		t.Errorf("expected body %q, got %q", "Reply", body)
+	}
+	if attribution != "Alice Smith <alice@corp.com>" {
+		t.Errorf("expected attribution %q, got %q", "Alice Smith <alice@corp.com>", attribution)
+	}
+}
+
 func TestStripCommentFooter_MarkdownHorizontalRule(t *testing.T) {
 	input := "Text\n\n---\n\nMore text"
 	body, email := StripCommentFooter(input)
diff --git a/internal/handlers/public/tickets.go b/internal/handlers/public/tickets.go
index d43287e..de704bb 100644
--- a/internal/handlers/public/tickets.go
+++ b/internal/handlers/public/tickets.go
@@ -201,7 +201,7 @@ func (h *TicketHandler) Create(c *gin.Context) {
 
 	issue, err := h.deps.ForgejoClient.CreateIssue(repo.ForgejoOwner, repo.ForgejoRepo, forgejo.CreateIssueRequest{
 		Title:  title,
-		Body:   description + "\n\n---\n*Submitted by: " + user.Email + "*",
+		Body:   description + "\n\n---\n*Submitted by: " + user.Name + " <" + user.Email + ">*",
 		Labels: labelIDs,
 	})
 	if err != nil {
@@ -449,7 +449,7 @@ func (h *TicketHandler) AddComment(c *gin.Context) {
 	}
 
 	comment, err := h.deps.ForgejoClient.CreateComment(repo.ForgejoOwner, repo.ForgejoRepo, ticket.ForgejoIssueNumber, forgejo.CreateCommentRequest{
-		Body: commentBody + "\n\n---\n*Customer comment by: " + user.Email + "*",
+		Body: commentBody + "\n\n---\n*Customer comment by: " + user.Name + " <" + user.Email + ">*",
 	})
 	if err != nil {
 		log.Error().Err(err).Msg("forgejo create comment error")
diff --git a/web/templates/pages/admin/tickets/detail.html b/web/templates/pages/admin/tickets/detail.html
index adf3ac5..d1ff8cf 100644
--- a/web/templates/pages/admin/tickets/detail.html
+++ b/web/templates/pages/admin/tickets/detail.html
@@ -15,7 +15,7 @@
             </div>
             <p class="mt-1 text-sm text-gray-500">
                 {{if .Repo}}{{.Repo.Name}} &middot; {{end}}
-                {{if .User}}by {{.User.Email}} &middot; {{end}}
+                {{if .User}}by {{.User.Name}} &lt;{{.User.Email}}&gt; &middot; {{end}}
                 Created {{formatDate .Ticket.CreatedAt}}
                 {{if .Ticket.ForgejoIssueNumber}} &middot; Forgejo #{{.Ticket.ForgejoIssueNumber}}{{end}}
             </p>
diff --git a/web/templates/pages/admin/tickets/list.html b/web/templates/pages/admin/tickets/list.html
index e01f157..6512e3a 100644
--- a/web/templates/pages/admin/tickets/list.html
+++ b/web/templates/pages/admin/tickets/list.html
@@ -34,7 +34,7 @@
                         <a href="/tickets/{{.ID}}" class="text-sm font-medium text-blue-600 hover:text-blue-500">{{.Title}}</a>
                     </div>
                 </td>
-                <td class="px-4 py-3 text-sm text-gray-500">{{.UserEmail}}</td>
+                <td class="px-4 py-3 text-sm text-gray-500">{{.UserName}}</td>
                 <td class="px-4 py-3 text-sm text-gray-500">{{.RepoName}}</td>
                 <td class="px-4 py-3">{{if .Priority}}{{priorityBadge .Priority}}{{end}}</td>
                 <td class="px-4 py-3">{{statusBadge (print .Status)}}</td>
diff --git a/web/templates/partials/nav.html b/web/templates/partials/nav.html
index 89fcc11..b8fd2bb 100644
--- a/web/templates/partials/nav.html
+++ b/web/templates/partials/nav.html
@@ -7,7 +7,7 @@
                 {{if .User}}
                     <a href="/tickets" class="text-sm font-medium text-gray-700 hover:text-gray-900">My Tickets</a>
                     <a href="/tickets/new" class="text-sm font-medium text-white bg-blue-600 hover:bg-blue-700 px-3 py-1.5 rounded-md">New Ticket</a>
-                    <span class="text-sm text-gray-500">{{.User.Email}}</span>
+                    <span class="text-sm text-gray-500">{{.User.Name}}</span>
                     <form method="POST" action="/logout" class="inline">
                         <input type="hidden" name="gorilla.csrf.Token" value="{{.CSRFToken}}">
                         <button type="submit" class="text-sm font-medium text-gray-500 hover:text-gray-700">Logout</button>