forgejo-tickets/docs/admin-guide.md

Admin Guide

The admin panel runs on a separate port (default :8081) and provides management capabilities for users, tickets, and repos.

Authentication

The admin server is protected by Tailscale identity verification. Every request triggers a whois lookup against the local Tailscale daemon (http://100.100.100.100/localapi/v0/whois) to identify the connecting user.

Access is controlled by the TAILSCALE_ALLOWED_USERS environment variable — a comma-separated list of Tailscale login names (e.g. user@example.com,admin@example.com).

Dev mode: If TAILSCALE_ALLOWED_USERS is empty, all requests are allowed without authentication. This is useful for local development where Tailscale may not be available.

See Configuration for the variable reference.

Dashboard

The dashboard (GET /) displays aggregate counts:

• Total users
• Total tickets
• Open tickets
• In-progress tickets
• Closed tickets

Users

List Users

GET /users — Displays all users ordered by creation date (most recent first, up to 100).

User Detail

GET /users/:id — Shows user information (name, email, verification status, creation date) and their tickets with product and status.

Create User

GET /users/new — Form to create a new user.

POST /users — Submits the form. Requires name and email. The system:

1. Generates a random 16-character temporary password.
2. Creates the user with email marked as verified.
3. Sends a welcome email with the temporary password and a link to log in.

The admin is redirected to the new user's detail page.

Tickets

List Tickets

GET /tickets — Displays all tickets with user name/email, product, and status. Supports filtering by status via the status query parameter (e.g. ?status=open). Up to 100 tickets are shown.

Ticket Detail

GET /tickets/:id — Shows full ticket details: title, description, status, submitting user, associated product, and the comment thread.

Update Status

POST /tickets/:id/status — Changes a ticket's status. Send a status form field with one of: open, in_progress, closed.

Repos

Repos map customer-facing "products" to Forgejo repositories. Each repo defines where tickets are synced as issues and where webhooks come from.

List Repos

GET /repos — Shows all repos with their name, slug, Forgejo owner/repo, active status, and the webhook URL.

Add Repo

GET /repos/new — Form to add a new repo.

POST /repos — Creates the repo. All fields are required:

Field	Description
Name	Display name shown to customers in the product dropdown
Slug	URL-safe identifier used in the webhook URL path
Forgejo Owner	Owner (user or org) of the Forgejo repository
Forgejo Repo	Name of the Forgejo repository
Webhook Secret	Shared secret for HMAC-SHA256 webhook signature verification
Active	Whether this product appears in the customer ticket creation form

Edit Repo

GET /repos/:id/edit — Form to edit an existing repo, pre-filled with current values. Also displays the webhook URL.

POST /repos/:id — Updates the repo with the submitted values.

Webhook URL

Each repo's webhook URL follows the pattern:

{BASE_URL}/webhooks/forgejo/{slug}

This URL should be configured in the Forgejo repository's webhook settings. See Forgejo Integration for detailed setup instructions.